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Privacy policy

1. Controller

The controller responsible for processing personal data on this website is:

Fairfleet GmbH & Co. KG
Robert-Bosch-Str. 15
42489 Wülfrath
Germany
represented by its general partner Hecker Verwaltung GmbH, represented by its managing director Heinrich Hecker

Phone: +49 2058 7782-10
Email: info@fairfleet.de

If you have any questions about data protection, please contact us using the details above.

2. Overview

We only process personal data to the extent necessary to operate this website, respond to your enquiries, process orders and contracts and support our customers. We do not use third-party advertising or tracking services and we do not sell data. The website and all related functions (forms, shop, customer portal, live chat, support) run on our own server within the European Union.

3. Hosting and server logs

This website runs on a server operated by us at Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The server is located in a data centre within the European Union. A data processing agreement pursuant to Art. 28 GDPR has been concluded with Hetzner.

Each time the website is accessed, the server automatically stores technical access data: IP address, date and time, page requested, amount of data transferred, referring page, browser and operating system. We need this data to operate the website securely and reliably and to fend off attacks (Art. 6(1)(f) GDPR). The logs are deleted automatically after 30 days at the latest.

For backup purposes, copies of our database are transferred in encrypted form to storage within the European Union and deleted after 30 days.

4. Cookies

We only use cookies that are technically necessary to operate the website, for example for logging in to the customer portal, the shopping cart, the selected language and storing your cookie choice (Section 25(2) TDDDG, Art. 6(1)(f) GDPR). We only set optional cookies, for example to analyse page views, if you consent in the cookie notice (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can change your choice at any time via the “Cookie Policy” link in the footer.

5. Contact and demo requests

If you contact us via a form, by email, by phone or via live chat, we process the information you provide (e.g. name, company, email address, phone number, call-back request and message) in order to handle your enquiry. The enquiry is stored in our customer relationship management system (CRM). The legal basis is Art. 6(1)(b) GDPR where the enquiry relates to a contract, otherwise our legitimate interest in responding (Art. 6(1)(f) GDPR).

We delete the data once the enquiry has been fully dealt with and no business relationship arises, at the latest after two years. Statutory retention obligations remain unaffected.

6. Customer account, customer portal and support

In the customer portal our customers can view quotations, orders, invoices, contracts and support tickets and place orders. For this we process account and contract data (name, company, address, email address, phone number, order, invoice and case data). The legal basis is Art. 6(1)(b) GDPR. We store the data for the duration of the business relationship and beyond where statutory retention periods apply (commercial and tax law, usually eight to ten years).

7. Online shop, payment and delivery

For orders in the shop we process the data required to perform the contract (Art. 6(1)(b) GDPR). Payment is made by bank transfer; no payment data is collected via the website. For delivery we pass name, delivery address and, where applicable, phone number or email address to the commissioned parcel service (currently DPD Deutschland GmbH) to the extent necessary for delivery and shipment notification.

8. Sending emails

We send emails (e.g. confirmations, quotations, invoices) via the mail server of STRATO GmbH, Otto-Ostrowski-Straße 7, 10249 Berlin, Germany, under a data processing agreement. Invoices are sent as PDF with an embedded electronic invoice (ZUGFeRD) and as XRechnung.

9. Newsletter

We only send a newsletter if you have explicitly subscribed to it and confirmed your email address via a confirmation link (Art. 6(1)(a) GDPR). You can unsubscribe at any time via the link in each issue or by sending us a message.

10. Fonts, external links and map services

The fonts used on this website are loaded from our own server. No data is transmitted to Google or other font providers when you visit the site.

Our pages contain links to other providers, for example for route planning (Google Maps, Apple Maps, OpenStreetMap) or to app stores. Only when you click such a link are you redirected to the respective provider; from then on its privacy policy applies.

11. Encryption

The connection to this website is encrypted throughout using TLS. You can recognise this by the lock symbol and “https://” in the address bar of your browser.

12. Your rights

Within the scope of the statutory provisions you have the right at any time to:

  • access to the data we hold about you (Art. 15 GDPR)
  • rectification of inaccurate data (Art. 16 GDPR)
  • erasure (Art. 17 GDPR) and restriction of processing (Art. 18 GDPR)
  • data portability (Art. 20 GDPR)
  • object to processing based on legitimate interests (Art. 21 GDPR)
  • withdraw consent with effect for the future (Art. 7(3) GDPR)

An informal message to info@fairfleet.de is sufficient. You can also lodge a complaint with a data protection supervisory authority. The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia, Kavalleriestraße 2–4, 40213 Düsseldorf, Germany.

13. Updates

We update this privacy policy when our website or the legal requirements change. Last updated: November 2026.