Frequently asked questions
Questions

FAQ

Eco app

How can I reset my password in the Eco app?

Variant 1:

Ask your employer / database administrator to give you a new password. You can then log in again with the new password.

Variant 2:

Click on the “Reset password” button on the Fairfleet Eco app login screen.
Then enter your e-mail address in the “User (e-mail)” field.
Enter the database name in the “Database” field.
Leave this field blank if you are only registered in one database. The system recognizes this automatically and assigns you to the correct database.
Enter the letters and numbers from the image in the field.
Confirm the entry with the “OK” button.

If your entries were correct, confirm the information with “OK” and switch to your e-mail inbox. Here you will find an e-mail with a link to reset your password.

Once you have set a new password, you can now open the Fairfleet Eco app again and log in as usual.

How do I register?

To register, use the e-mail address provided by your employer. This is usually your company e-mail address and the corresponding password.

How do I select a vehicle manually?

If the vehicle you want to register is not displayed, use the search field. You can search for license plates or designations so that the vehicle selection is adjusted accordingly. After selecting the vehicle, confirm the registration.

How do I select a vehicle using NFC?

After logging into the app, you will be taken to the vehicle selection screen. If your cell phone supports NFC and the function is switched on, hold the corresponding spot on the NFC login tag in your vehicle. You will then be logged in automatically and will be taken to the driving screen.

Another driver is still registered. What happens now?

If a previous driver has not logged off properly after a journey, first switch off the ignition for approx. 30 seconds to signal the end of a journey section to the system. Also make sure that you are in the correct vehicle and that you have selected it. Then confirm the takeover of the vehicle. For your security, all processes are documented in a tamper-proof manner.

When does the emojicon change its appearance and color?

The vehicle telematics system transmits values such as acceleration and braking processes, engine speed, lateral acceleration and other values to a background system. If previously set values are exceeded by your employer, these events will be displayed in the Eco app. When preset values are exceeded, the emojis change their appearance and color and are intended to reflect their driving behavior.

Which events are evaluated here?

Basically, your employer, or the owner of the database, determines what is evaluated here. However, some points have proven to be essential for an economical and stress-free driving style. These include the G-forces that occur during acceleration and braking, as well as the G-forces when cornering. Furthermore, the engine speed is usually also evaluated, as high engine speeds above the maximum torque only lead to high fuel consumption, as does running the engine unnecessarily when stationary. This not only burdens your company, but also the environment to a considerable extent. On average, a car burns approx. 0.9 l/hour and a truck or bus approx. 3.5 l/hour. The assessment of speeding is intended to encourage legally compliant driving behavior, thereby reducing accidents and increasing road safety.

What does the addition "weight" under an event mean?

Here your employer has the option of giving certain events a higher or lower weighting. This then affects the threshold values at which the Eco app changes the emojicons. For example, the Eco app only counts 1/2 a point for a weight of 0.5 and 2 points for a weight of 2.0.

Which period is evaluated?

The period to be evaluated is set individually by your employer. A period of 10 minutes has proven to be a good period to evaluate. This is a rolling period, i.e. the last 600 seconds are always evaluated. All events within this past period are included in the current valuation. If events are older than the set evaluation period, they are no longer evaluated and the emoji changes its face and color back to green or smiling.

Why are some events displayed with a delay?

If you are in an area with poor mobile phone coverage, the telematics device may send the data with a time delay and therefore also be displayed with a time delay in the Eco app.

Sometimes a speed event is displayed even though I am not driving too fast. Why is that?

The data for the maximum speed comes from third-party providers and can sometimes differ. There are also temporary speed limits, e.g. in front of schools and kindergartens, where only the lower speed limit is saved. Your employer, or the person responsible for the telematics system, has the option of correcting this. Tell him the place, date and time for a correction.

What is displayed on the trip summary page?

The “Trip summary” page shows you a summary of the start and end of the trip, the distance traveled and, for example, the average speed. A list of events (exceeding the limit values) is also displayed for checking purposes.

What does "events per 100 km" mean?

In order to compare the driving style of different drivers, we put the events in relation to the distance traveled and convert it to 100 km. This allows you to compare your results with those of other drivers and assess your own driving behavior.

What is displayed under Dashboard?

The Dashboard menu item takes you to the dashboard in the Geotab portal. Here your employer can provide you with individual reports and information.

What data does Fairfleet store when I use the Eco app and who can see this data?

Fairfleet does not store or process any data from the Eco app. All data collected is stored and managed by the owner of the Geotab database. Talk to your employer or the owner of the Geotab database about the data collected. Your employer may already provide the relevant information.

Is there a short video explaining this?

Yes, here you will find two links on Youtube.

Web portal

Help for the web portal

A detailed help function is integrated into the web portal of your Geotab database.

You can access these under the menu item:
First steps & help -> Product overview

Hardware

Device replacement in MyGeotab web portal

Make sure that the vehicle is stationary and the ignition is switched off.

Remove the old Geotab device by unplugging it.

Select the relevant vehicle in the MyGeotab portal under the Vehicles menu item.

Click on the “More details” button.
Then click on the “Replace with new device” button.
Now enter the device number of the new device and confirm the process with “OK”.

Now plug the new Geotab device into the vehicle.

After successful installation, please take a test drive.

If all data arrives correctly, the reinstallation or replacement process has been successfully completed.

Download instructions as PDF file: Exchange GEOTAB DEVICE

SDK/API

Description SDK/API

The complete description of the API can be found at

https://geotab.github.io/sdk/

The documentation is in English. We are working on a translation.

FAQ

Eco app

Web portal

Hardware

SDK/API

Installation

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