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FAQ

Frequently asked questions Questions

Variant 1:

Ask your employer / database administrator to give you a new password. You can then log in again with the new password.

Variant 2:

  1. Click on the “Reset password” button on the Fairfleet Eco app login screen.
  2. Then enter your e-mail address in the “User (e-mail)” field.
  3. Enter the database name in the “Database” field.
    Leave this field blank if you are only registered in one database. The system recognizes this automatically and assigns you to the correct database.
  4. Enter the letters and numbers from the image in the field.
  5. Confirm the entry with the “OK” button.

If your entries were correct, confirm the information with “OK” and switch to your e-mail inbox. Here you will find an e-mail with a link to reset your password.

Once you have set a new password, you can now open the Fairfleet Eco app again and log in as usual.

A detailed help function is integrated into the web portal of your Geotab database.

You can access these under the menu item:
First steps & help -> Product overview

Make sure that the vehicle is stationary and the ignition is switched off.

Remove the old Geotab device by unplugging it.

Select the relevant vehicle in the MyGeotab portal under the Vehicles menu item.

  1. Click on the “More details” button.
  2. Then click on the “Replace with new device” button.
  3. Now enter the device number of the new device and confirm the process with “OK”.

Now plug the new Geotab device into the vehicle.

After successful installation, please take a test drive.

If all data arrives correctly, the reinstallation or replacement process has been successfully completed.

Download instructions as PDF file: Exchange GEOTAB DEVICE

The complete description of the API can be found at

https://geotab.github.io/sdk/

The documentation is in English. We are working on a translation.

Make sure that the vehicle is stationary and the ignition is switched off.

Remove the old Geotab device by unplugging it.

Select the relevant vehicle in the MyGeotab portal under the Vehicles menu item.

  1. Click on the “More details” button.
  2. Then click on the “Replace with new device” button.
  3. Now enter the device number of the new device and confirm the process with “OK”.

Now plug the new Geotab device into the vehicle.

After successful installation, please take a test drive.

If all data arrives correctly, the reinstallation or replacement process has been successfully completed.

Download instructions as PDF file: Exchange GEOTAB DEVICE

You can make tariff changes conveniently by e-mail to mail@fairfleet.de or using the online form .

The respective valid prices in the tariff sheet apply.